At VertiLeaf, we are committed to providing high-quality products and a positive customer experience. This policy outlines how refunds and returns will be handled.
1. Pre-Order / Waitlist Phase
At this stage, VertiLeaf is in a pre-launch phase.
- No products are currently being sold
- No payments are being collected
- Joining the waitlist does not constitute a purchase
👉 Therefore, no refunds or returns apply at this stage
You will be notified when the product becomes available for purchase, at which point full purchase terms will be provided.
2. Future Orders (Once Available)
Once VertiLeaf products are available for purchase, our refund and returns policy will apply to all completed orders.
We aim to offer:
- Fair and transparent return policies
- Support for defective or damaged items
- Clear communication around delivery and returns
3. Change of Mind
Details regarding returns for change of mind (if applicable) will be clearly outlined at the time of purchase.
Please note:
- Return eligibility may depend on product condition and packaging
- Shipping costs may not be refundable
4. Damaged or Faulty Products
If you receive a product that is:
- Damaged
- Faulty
- Not as described
We will work with you to:
- Provide a replacement
- Offer a repair (where applicable)
- Issue a refund if necessary
5. Return Process (Future Orders)
Once sales begin, return instructions will be provided on this page, including:
- How to request a return
- Where to send items
- Required timeframes
6. Refund Processing
For eligible returns:
- Refunds will be processed to the original payment method
- Processing times may vary depending on your provider
7. Policy Updates
This policy will be updated once VertiLeaf products are officially available for purchase.
8. Contact Us
If you have any questions about this policy, please contact us:
📧 Email: info@vertileaf.co.za
🌐 Website: www.vertileaf.co.za